Placing an order

For all Hanky Panky UK sizing queries, please refer to our sizing chart.

No, you can check out as a guest. However, our account registration process is quick and easy, and there are several important benefits to creating an account. Creating an account allows you to track your order status, checkout more easily and quickly the next time you order with us, add items to your Wish List. Items can be added to your Wish List when logged in to your account.

We accept most major credit cards and also accept payment through PayPal®, Google Pay®, ShopPay.

Not at this time. But don’t let that stop you from ordering a gift on hankypanky.co.uk! Check out our gift ideas

Unfortunately, gift cards are not available for purchase on the UK website. However, subscribe to our newsletter and you will be the first to know when they become available.

Exclusions to our promo codes include sale product, value multipacks, holiday multipacks, other promotional items, licensed products and gift cards.

Product related questions

A rolled thong is the same as a Signature Lace thong -- it's just packaged differently! We take one of our Signature Lace thongs, roll it up in our own special way, and slip it into a cute logo wrap. These are great for gifts, stocking stuffers, and more! Please be advised: rolled thongs cannot be returned once they have been unrolled

Rolled thongs cannot be returned because – for hygienic reasons – we must guarantee that they have not been worn. We are unable to do so with rolled thongs because they do not have the hangtags that serve to safeguard against wear. In order to insure your complete satisfaction with every purchase, we ask that if you are at all unsure about the size, style, cut, or colour that you are purchasing, to please choose from our vast selection of flat thongs that may be returned -- with the tags still attached -- if they were not what you were expecting.

Please visit our Style Guide to learn about the differences between our thongs.

Our thongs are “One Size Fits Most”. Our rule of thumb is that our Original Rise thongs fit sizes 4-14 best, and our Low Rise thongs fit sizes 2-12 best. We do offer thongs in petite and plus sizes. For more information, please see our Style Guide


To extend the life of your lingerie, hand wash in cool water and dry flat or hang to dry. (Machine drying is not recommended).
Also, please remember that residue from harsh cleansers in the sink can contribute to the damage of fine lingerie, regardless of the hand wash instruction.

REAL SIMPLE magazine writes, "Peroxide from some toothpastes and caustic agents from other cleansers can bleach, stain, degrade and even disintegrate delicate fabrics. Don't throw lingerie into the sink for hand washing...; put a colander in the sink and wash the garments in it.".

Shipping and Handling

Almost all orders typically ship within 2-3 business days. However, during busy periods, delivery times may vary. Due to the impact of Covid-19, it may also take longer than usual to process your order. 

We use a variety of shipping partners depending on your location. Further information on shipping costs, transit times and shipping partners can be found on our shipping information page.

Once your order has shipped you will receive a shipping notification email with a link for tracking your order.

Please contact our customer service team using our contact us form on the website or sending an email to customerservice@hankypanky.co.uk or the courier responsible for your delivery, for more information.


Return instructions are included with every order. Eligible items can be returned within 30 days of your delivery date. Please refer to the Return Policy to see which items can be returned. If eligible items are returned past 30 days of delivery, different rules will apply; see Return Policy for complete details. Please make sure that all hygiene rules have been followed per our return policy, or we may not accept the return.

Only items purchased on our website can be returned to us. Please check our Return Policy for further information.

Please refer to detailed instructions in our Return Policy.

Please allow up to 15 days for the refund to show on your account. The refund can only be issued to the card that was used to purchase. If you have not received the refund within 15 days, please contact our customer service team by filling our contact us form or sending an email to customerservice@hankypanky.co.uk.

Please return the item in accordance with our Return and Exchange Policy. On the return form, please select the reason for your return that best fits your situation. You will not be charged for return shipping of a faulty, damaged, or incorrect item.

Please email us at  customerservice@hankypanky.co.uk,  fill in our contact form here or use our helpdesk.

E-mail us atcustomerservice@hankypanky.co.uk.We would love to hear from you.

My Account

This is not a problem. At the hankypanky.co.uk website, click on “My Account”, then under “Login”, click “Forgot Password” and enter the email address associated with your account. We will send a password reminder to your email address. If you continue to have difficulty, please contact our Customer Services team who will be happy to assist you./p>

Click here to login to your account in order to update your personal information.

You can sign up for our e-mail newsletters by entering your email address in the space provided at the bottom of our homepage and hitting "Join."  You can also subscribe to our e-newsletters when you create an account with us.  You may opt-out of our mailing list at any time by unsubscribing or sending us a request to be removed.

Hanky Panky is determined to protect your privacy. Please see our Privacy Policy for further information.

Other Questions

Hanky Panky does offer seasonal sales. To ensure you are notified, we encourage you to subscribe to our email newsletter. Please note that Hanky Panky cannot guarantee that an item will still be available for purchase late in the season.

We are a very eco-conscious company. For this reason, we do not offer a printed catalogue.

hankypanky.co.uk carries some items that you will not find in retail stores, and vice versa. If you saw an item in a store and don’t see it here, please purchase it from the store.

Yes. We have taken all the necessary precautions to ensure that your package is safe and delivered safely to your door. Please see our covid-19 guidelines here.

We start processing your order as soon as it is received however there is a small window of time when the full order can be cancelled. Please send an email immediately to customerservice@hankypanky.co.uk. Otherwise please refer to our returns Policy for information regarding returns.