Returns

Satisfaction Guaranteed

We take great pride in the quality of our products which is why we offer a 30 day satisfaction guarantee. 

If you are not satisfied with your hankypanky.co.uk purchase, you may return full-priced unworn, unwashed or defective merchandise with all original tags attached within 30 days of receiving your package. Refunds will be credited back to the original purchasing card. 

Please note: Items purchased at any retailer other than www.hankypanky.co.uk must be returned to the retailer, not www.hankypanky.co.uk.
 
*We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards. 

(Tip: to ensure proper hygiene, please wear your own underwear beneath try-on item. Also, please avoid wearing perfume or deodorant as these can leave marks or scents, which may make the item non-returnable.)
 
Please fill in the return slip provided with your order to ensure the refund is made to the correct customer account.
 
Returns

Please package your items securely and choose a tracked or registered delivery service to return your items to us.

Initial shipping charge and return shipping fees are non-refundable. If the item(s) is returned 30+ days of receipt, your refund will be in the form of a hankypanky.co.uk gift card. Items returned more than 60 days after delivery are non-refundable.

If you wish to exchange items in your order, you must return items and place a new order. 

To ensure proper delivery please send your package to the below address using a traceable method:

Hanky Panky
C/O Noatum Logistics Ltd
Unit B, Dolphin Way
Purfleet RM19 1NZ
UK

*Please note that it takes 3 to 5 days for us to process a return or exchange upon receipt at the warehouse. Any merchandise returned to us that does not match what was shipped to you will not be returned to you.


Non-refundable, Non-exchangeable Items:

  • Personalized items
  • Rolled Items that have been unrolled
  • Multi-packs that have been opened
  • Eau de Parfum that has been opened
  • Lingerie Wash
  • Sale items
  • E-Gift Cards/Keepsake Gift Cards
  • Fashion Lace Face Masks
  • Worn or laundered garments/garments with hangtags removed  

Gifts with Purchase
When returning an order that included a gift with purchase, the gift with purchase MUST be returned to receive a full refund. 

 

If you have not received a refund within 15 days of returning your item(s), then please contact customerservice@hankypanky.co.uk